Your satisfaction is essential to us. The following outlines our policy on refunds and returns:
– Refunds: If you are not satisfied with your purchase, you may request a refund within 30 days of receiving your order. Refunds will be processed back to the original payment method used.
– Returns: To return a product, please contact our customer service team to initiate the return process. Products must be unopened and in their original packaging.
– Non-Refundable Items: Certain items, including opened skincare products and gift cards, are non-refundable for health and safety reasons.
– Shipping Costs: Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part.